Privacy Policy for St Ives Bookseller
Effective Date: 25/3/25
At St Ives Bookseller, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website stives-bookseller.co.uk (the “Site”), purchase products, or subscribe to our services. By using our Site or purchasing from us, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of personal information from our customers:
- Personal Identification Information: Name, email address, phone number, billing address, shipping address.
- Payment Information: Credit card or other payment details (processed through secure third-party payment processors).
- Account Information: If you create an account with us, we collect your username, password, and any other information you provide when setting up your account.
- Subscription Information: Information related to your subscription preferences, such as delivery frequency and types of books or stationery you prefer.
- Usage Data: Information about how you interact with our website, such as browsing patterns, pages viewed, and other actions you take on our Site.
2. How We Use Your Information
We use your personal information for the following purposes:
- To Process Transactions: To complete orders, manage payments, and deliver purchased books, stationery, or subscription services.
- To Provide Customer Support: To respond to your queries, manage returns, and assist with any issues related to your orders or subscriptions.
- To Personalize Your Experience: To tailor recommendations based on your preferences and improve our offerings.
- To Improve Our Services: To analyze customer behavior and website performance to enhance user experience and make our services more efficient.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your data with third-party vendors who assist us in providing services such as payment processing, order fulfillment, and marketing.
- Legal Requirements: We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
4. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you cancel your subscription or close your account, we will not retain your personal data in accordance with our retention policy, but you may request the retention of your data as specified below.
5. Your Data Protection Rights
Under the GDPR, you have the following rights regarding your personal data:
- Access: You have the right to request access to the personal data we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete personal information.
- Erasure: You can request that we delete your personal data, subject to certain conditions.
- Restriction of Processing: You can request that we limit the processing of your personal data in certain circumstances.
- Objection: You can object to our processing of your personal data for marketing purposes or if it impacts your rights and freedoms.
- Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.
If you wish to exercise any of these rights, please contact us at [your contact email].
6. Security
We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of data transmission over the internet is entirely secure. We cannot guarantee the security of your data while it is being transmitted to our Site.
7. Cookies
We use cookies to improve your experience on our website. Cookies are small text files that are stored on your device and help us analyze web traffic and personalize content. By using our Site, you consent to the use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences in your browser settings.
8. Third-Party Links
Our Site may contain links to other websites. Please note that we are not responsible for the privacy practices or the content of third-party websites. We encourage you to read the privacy policies of any third-party sites you visit.
9. International Transfers
As a UK-based company, we primarily store and process your personal data within the UK and the European Economic Area (EEA). However, if you are located outside the UK or the EEA, please be aware that your data may be transferred to and processed in other countries. We will take all necessary measures to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through email or by posting a notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
St Ives Bookseller
Email: stivesbookseller@mabecronbooks.co.uk
Phone: 01736 796676
Address: 2 Fore St, St Ives, TR26 1AB